Carrière in Limburg
You will be handing and taking ownership of incoming work (e-mails, tickets) from B2B customers and responding to their queries in a timely and professional manner. In addition, you will be:
- Analysing and investigating reported issues with XENTRY Portal, making use of acquired knowledge and available tools.
- Collaborating with your team-mates to spot trends and patterns and working together to find solutions or workarounds.
- Providing information and assistance concerning XENTRY Portal functions and investigating problems related to system errors.
- Accurately documenting work-related activities in the relevant ticketing system according to established process.
- If necessary, coordinating with internal stakeholders to resolve complex enquiries and complaints about supported products.
- Ensuring that all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
What is XENTRY Portal?
XENTRY Portal (xentry.mercedes-benz.com) is a comprehensive platform that supports the retailers during the entire workshop process. It bundles the most relevant After-Sales applications and makes them available with Single Sign-On to allow quick access to all vehicle-relevant data for all divisions.
Who do we support?
Service Advisors and Parts Specialists in the workshops/dealerships and XENTRY Portal users in the MOCs (Market Operation Centres). We provide global support in 10 languages (English, German, Dutch, French, Portuguese, Italian, Spanish, Chinese, Polish and Japanese).
