Customer Service Representative German – Randstad – Maastricht

The Xentry Support department is dealing with global escalations in the Mercedes-Benz logistics chain. They support headquarters, dealerships and retailers.For this department we’re looking for a logistic service representative!

what we offer

• Flexible contract
• Maastricht, The Netherlands
• Schedule your own hours!
• Customer service
• Personal development
• International and dynamic work environment

You are a real problem-solver. You have a basic understanding of demand and supply and also logistic processes.Next to this you can relate to customers problems and have strong communication skills.You have no problems with working in a dynamic environment and you have good stress tolerance.

• You are able to communicate fluently in English;
• (Near-) native level of the German language;
• You’re stress resistant;
• Open-minded;
• You have good IT-skills;
• You can act as a brand ambassador

Dealerships order parts on a daily basis. You will handle those incoming inquiries according to company policies and with usage of the correct systems.Escalated inquiries are also a daily task. You will handle these escalations as good as possible and act if necessary. With your understanding of logistic processes you look for solutions.You will have contact with dealerships and the supply manager.

• Handle escalations;
• Maintain relationship to dealerships and customers;
• Monitor workload and escalations;
• Analyse technical and logistic issues

Working for Mercedes-Benz Customer Assistance Center means working in the beautiful city of Maastricht, The Netherlands! The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht, we think and act globally and take on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.

• International environment
• Personal development
• Great team

Do you recognize yourself in this profile? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

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