Team Leader Dutch Market FT Dutch Speaking (ext). – H&M Group – Maastricht

H&M Group

Team Leader Dutch Market FT Dutch Speaking (ext).


Department: H&M Group

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customerdialogue throughout the customer journey. Our customer is at the heart of everything we do.

Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centersaround the world.In our Center inMaastricht, the Netherlands,around 400colleagues take care of H&M’s customersin 9 different countries andin 6 different languages.

Are you ready to write the next chapter of your H&M story?

We are offering an opportunity where every day is an adventure, where your personal growth&development is just as important as our business,&where only you set the limits to your careerpossibilities!

Your main responsibilities include:

Managing and ensuring excellent and efficientcustomer service in all channels by following upon the operational performance of your Team.

Take ownership of the development of yourteam whilst maintaining the customers need atheart.

Providing support and feedback to all colleaguesto ensure customer needs are met.

Ensuring employee engagement and supportsemployees daily.

Proactively monitoring possible business risksand act on them by taking ownership andshowing proactivity.

Motivating the team during changes.

Guaranteeing the participation of the team inmandatory training and carry out relevanttraining for your team and for other FL agents’groups.

Being the point of reference for the growth offuture talents in your team

Carrying out dialogues and salary talks.

Prioritizing tasks and workload in an efficientway.

You have experience as a manager and strong leadership skills.

You have strong analytical and coaching skills

You are business minded and have a passion forexcellent service.

You are accurate and precise in your work.

You have excellent planning and organizational skills,whilst maintaining flexibility.

You take initiative, work proactively and seek outinformation.

You enjoy new challenges and a diverse workschedule.

You are a team player but also comfortable to workindependently and can easily self-motivate.

You communicate changes, information andexpectations in a clear and positive way.

You are a natural leader, and you can inspire others.

You are fluentin Dutch and English, on abusiness level.

What do we offer:

We will provide you with acompany laptop and additional equipment.

You will receive astaff card letting you purchase any product from the H&M Group with a nice discount.

You will start with a contractfor 38 hours per week.

You will get the possibility of earning a permanent contract.

You will be automatically included in our pension fund.

Once a year you have the possibility to buy vacation hours.

You will have the possibility to express your personality in an informal and multicultural work environment.

You will meet and work with amazingcolleagues within adedicated team.

You will earn a market-conform salary together with the reimbursement of travel/ home working expenses and meal allowance.

You have the possibility to partially work from home (1 or 2 days in agreement).

Are you the one we are looking for? Great!

How to apply:

Please apply by showing your interest via this platform, byend of day Wednesday 16thof November. You can upload your C.V plus a motivation letter.

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