Adecco
Are you looking for a job where you are responsible for planning the Maintenance activity of the local service Representatives? Then read on quickly for more information!
You like to act between the Customers and the local Svc Reps in order to find and schedule the appropriate dates and time of the appointments and register it into the common shared planner tool. You will need to use the latest available tools in order to communicate with Customers in the local language when English will not be available.
Key Responsibilities:
- Customer and Service Rep Coordination: Liaise between customers and local service reps to schedule appointments according to agreed terms.
- Appointment Management: Add, cancel, reschedule, or modify appointments in the shared planning tool.
- Communication: Utilize the latest tools to communicate with customers in their local language.
- Information Handling: Receive and manage inputs from the local service organization, including equipment details, contact information, and preventive maintenance (PM) due dates.
- Schedule Production: Generate and process schedules and reports as requested.
- KPI Setup: Establish and monitor Key Performance Indicators to ensure efficient planning.
Waar ga je werken?
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.
In Maastricht, over 150 employees are responsible for the sales, distribution and maintenance of radiology equipment. Our business unit Radiology is the worldwide sector leader.
At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change
Wat vragen wij?
Qualifications and Competencies
- Work Hours: 32/ 40 hours per week.
- Education: Bachelor’s degree in a relevant field.
- Work Experience: Preferably at least 3 years of experience, especially in logistics, a similar role, or customer service.
- Language Skills: Fluent in English and German; additional languages are a plus.
- Skills: General math skills and experience with data handling.
- Computer Competency: Proficient in data entry and producing reports and schedules.
- Standards and Values: Ability to uphold the company’s standards and values when performing scheduling tasks.
- Communication: Kind and open to providing scheduling accommodations to customers, clients, or staff.
- Attention to Detail and Organization: Keen eye for detail and excellent organizational skills.
- Multitasking and Problem-Solving: Capable of handling multiple tasks simultaneously and solving problems quickly.
- Project Planning: Ability to schedule project timelines to predict completion dates for larger projects.
- Technical Support: Excellent technical phone support and assistance skills, along with knowledge of BMC Systems/Products, and customer handling skills.
What to expect?
- An competitive salary, € 21,55 gross per hour + additional 13th month;
- Travel Allowance;
- 25 holidays and a holiday bonus of 8,33%;
- It is allowed to work hybride;
- Access to the Adecco Academy with more than 3000 (e-)learnings.
Do you want to become a part of #teambayerbenelux?
Get in touch! Apply by clicking at the application button or call with Marcus on the number 043 321 81 51 
