Carrière in Limburg
The Logistic Certificate Specialist acts within a Logistic or Technical department on high-level specialist tasks and reports directly to the Technical Operations Manager. The main responsibilities are to ensure the best Quality of Service and Customer Experience. Specific for Certificate Management we Ensure legal compliance within Parts Availability in the Aftersales Logistics Business to our Global Partners around the world.
Tasks & Responsibilities:
- Safeguard (own) Knowledge of Processes, Tools and Systems MBCAC/GLC to the most current level within supported services
- Support process changes ( including changes in regulatory requirements)
- Actively create and ensure up-to-date documentation on Knowledge and Processes
- Efficient and Effective Planning of own Activities in order to safeguard SLAs and Deadlines
- Analyze, Monitor and report Quality Standards and KPIs to Management Level
- Deliver High Performance on Quality to ensure Customer Experience
- Ensure all Certificates/documents are available and valid in Certus
- Track the approval process of certification / uploading correct and valid documents
- Solve and Handle escalations and involve other Partners in the supply chain and/or Management in a Customer-Centric way
- When required lead and plan telco’s / follow-up meetings
- Support in strategic Business improvement projects and be able to lead work packages (track/communicate status and act on deadlines)
- Be able to lead the implementation of new business and/or Tasks in the Team to ensure quality performance in the Team
- Track and manage overall certificate costs and initiate a request for quotation (RFQ) for certification/recertification with internal purchasing department when required
- Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
- Methodological and LEAN approach to problem-solving (IF/NOT/THEN/WHEN/etc)
- Pro-actively identify and signal quality improvements and efficiency gained within supported services
- Provide correct and accurate information
