Logistic Representative_ Critical Parts Management – Carriere in Limburg – Maastricht

Carriere in Limburg

Functie beschrijving

Company Information
We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world.  We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.
WE CARE for customers, they are part of our DNA.

Function Description
The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities are Mercedes-Benz’s local headquarters, general distributors, wholesale locations and appropriate retailers.

Task & Responsibilities:

  • Resolve escalated bottleneck parts inquiries for all Mercedes-Benz business units
  • Appropriate usage of available resources and documentation of business-related activities in the relevant system (e.g. ticketing system)
  • Analyze and investigate logistic issues using own knowledge, computer applications and other Daimler entities and external partners
  • Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests

Functie eisen

Job Requirements

  • Proven experience in customer support and problem-solving within business processes
  • Strong solution-oriented mindset and proactive approach
  • Fluency in German is a valuable asset
  • Excellent communication skills, with experience in engaging with customers, stakeholders, and high-level management
  • Ability to comprehend and navigate the relationship between internal and external processes
  • Understanding of the dynamics between demand and supply in the logistics chain
  • Flexibility and eagerness to learn about multiple assortments

Wij bieden

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

  • Hybrid work
  • Holiday allowance: 8% of annual salary
  • Competitive performance-based salary growth
  • Company result-oriented bonuses
  • Transportation plan
  • Collective health insurance at discounted rates
  • Non-contributory pension plan
  • Lucrative relocation package, if applicable

Overige opmerkingen

Contact Info
Please use the “apply” button to upload your CV, Letter of Motivation, and any other documentation that adds value to your application.
We can only accept applications via the mentioned application process for data privacy reasons.

Het bedrijf

Our home base is the Mercedes-Benz Customer Assistance Center (CAC) Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.

Employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance and act as brand representatives ensuring that customers and business partners receive support in their own language at a consistently high level.
For 25 years, the Mercedes-Benz Customer Assistance Center aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues who contribute to the success of our company.

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