Customer Service Employee – (Italian Speaking) – Nordson Corporation – Maastricht

Nordson Corporation

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

For our Customer Services Team , based in Maastricht , we are looking for an enthusiastic employee to join our team as:

Customer Services Employee!

Duties and responsibilities include:

  • Enter quotes and orders in SAP.

  • First contact to customers.

  • Inform customers about status of orders.

  • Handle warranty, return and credit requests

  • Handle complaints (invoices, deliveries, etc)

  • Take care of Nordson internal requests and all other incoming requests

  • Proactive order follow up

  • Knowledge required

  • Minimum MBO+ – degree (commercial or logistics).

  • General knowledge on business and work processes (supply chain).

  • Relevant experience in a customer service related environment or a business environment is highly desired.

  • Fluent Italian language skills are required (writing and verbal)

  • English language on a good level and any additional language would be a plus like Spanish, Portuguese or French

  • Computer literate (advance knowledge of MS-Office).

  • SAP and Material Resource Planning (MRP) system knowledge

  • The employee should:

  • be customer focused

  • have excellent communication skills

  • be accurate

  • being a team player

  • embrace change and open to learn new things

  • maintain a high degree of professionalism when dealing with customers and associates

  • have a strong desire “to deliver on time”

  • have a hands on and “let’s get it done” attitude

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