Manpower
Bedrijfsomschrijving
TheEC Advisor interacts with several departments, systems, and toolsto solve, answer, and ultimately wow our customers. The advisorengages and solves first line interactions on the customerpreferred time and channels, focusing on customer satisfaction,experience, quality, and efficiency.
Working hours
The working hours in this position arefrom Monday toFriday 08:15 to17:15.
Functieomschrijving
Are yousomeone who knows how to make other people feel at ease? Whetherit’s providing information, support and service to customers andclients. Going above-and-beyond for customers to create winningexperiences. You love to do it. If that’s the case we have a jobopportunity that might be exactly what you’re looking for! Pleaseread further to find out if we’re a match.
Employment agency Manpower is looking for acustomer service agent for Lynk & Co inMaastricht.
In theposition as customer service agent, you will be responding tocustomer queries, concerns, and complaints through various channelssuch as phone, email, chat or in person. You can expect thefollowing activities:
- Providing accurateand timely information to address customer needs
- Investigating and resolving customer issues.Including product or service-related problems
- Collaborating with other departments to ensureprompt and effective resolution
- Developing a deep understanding of theproducts or services offered to effectively assist customers andprovide relevant information
- Recordingcustomer interactions, transactions, comments, and complaints in aclear and organized manner
- Maintainingaccurate and up-to-date customer records
- Adhering to company policies and procedureswhile assisting customers
- Identifyingopportunities to upsell or cross-sell additional products orservices to meet customer needs
- Collaborating with other team members,departments, or supervisors to resolve complex issues and improveoverall customer service processes
This is what youget
- Gross salary between€15.59 and €18.79 per hour
- Job rangingfrom 32 to 38 hours per week, preferably you work 38 hours aweek
- Travel cost reimbursement according toregulations of Lynk & Co
- Pensionaccrual through Manpower
- Access to more than200 courses through the Manpower Academy
Functie-eisen
- Minimum mbo four thinking- and working level or workingexperience in similar customer facing support roles
- Preferably fluent in either Dutch, Swedish orFrench
- Ability to communicate in speech aswell as writing in English
- Experiencewith customer engagement tools/systems and scheduling tools
- Basic understanding of product offerings tohandle most queries
- Basic understandingof internal IT systems to perform day-to-day tasks
Besides that, you’rea good listener, able to manage emotions and adjust your tone ofvoice to different situations. And organized, able to follow theschedule, and closing transactions according to process. You ensurethat customers feel valued and understood duringinteractions.
Do you feel like you will be a great addition to theteam? Apply now and Manpower will get in touch with you within twoworking days!
