

H&M Group
Job Description
As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business, you will be the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired.
Key responsibilities:
Qualifications
Qualifications
We care more about personality than qualifications. Our team is as diverse as our customers. So be yourself & show your personality – Come in a maxi dress or shorts – Choose your own style.
What you will need to succeed:
Additional Information
You can choose to work part-time or full-time, from 24 hours up to 35 hours per week on average. This is a position starting on the 23 of September. Apply by sending your CV in Italian as soon as possible, no later than the 6th of September. Due to data policies, we only accept applications through career page.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program .
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M .
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