Customer Service Agent – Flex pool (French) – Randstad – Maastricht


Are you enthusiastic, friendly and do you love fashion as well? Then this is the perfect job for you. You will be assisting customers (in French and English) with questions and make sure that everything is documented in the right systems. Do you want to work flexible hours between 16 to 38 hours per week, where you decide your own working hours per week? Great because then this is the perfect opportunity for you!

what we offer

Office in Maastricht

Hybrid working options after training

Flexibel working hours, you decide!

Fun and international work environment

H&M Gift Card: 2 months: € 50, 7 months: € 150

Personal development
who are you

You have already gained experience in the customer service and you really enjoy doing this. You have good communication skills in French and English and you know how to create the best experience for the customer. You are also flexible. Furthermore, H&M ensures that you develop your talents through on-site training for 1 week!

Interested in fashion

Willing to give the best customer experience

Excellent communication / writing skills in English and French

Customer and detail oriented work ethic
what will you do

For H&M, we are looking for Customer Service Agents who can assist the customers in the best possible way. You will handle incoming calls but will also assist customers by mail and chat. Besides helping the customers, you will also do small administrative tasks by administrating your conversations.

You will be the first point of contact for the clients, and make sure to provide the best service and solutions regarding customer queries.

First point of contact for the French Market

Handling Incoming calls and emails

Provide the best customer service and think in solutions to create a great customer journey!
where will you work

The training will be given in the office in Maastricht. The first 3 weeks after the training, you will work in the office as well. After that period, it is possible to work from home in consultation with your teamleader.

Complete paid training

Hybrid working possible, if you are living in The Netherlands

Awesome atmosphere and great colleagues!

Available to start on 17-10-2022 / 01-11-2022 / 07-11-2022

Starting on 17-10 means you can chose when you will be trained!
job application

Do you recognize yourself in above profile and are you looking for a flexible job in the Customer Service branch? Send us your application and motivation letter, or apply through the “Sollicitatie” button!

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